Capita do shareholder services and as documented here its a bit iffy. When i had to do something for real rather than ask how it is done to which i never got a actual response.
A change of address (not banks or stuff like that) was required as one ape was moving to whipsnade zoo in the country so a lot things say there banana shares need updating. I ring one day only to find the telephone line is not working – or piss off its the fire drill day and nothing will be achieved for five hours that day via a phone.
So I have to do it online which seems to be working if you do not mind poor ssl from capita, and essentially I am done in a hour with the right bits of paper. Days later and a mountain of paper post gets delivered to the old address and the new one i am told it must have cost them several pounds in mail charges.
Other share registrars are better and keep the paper trail minimal.
Its rather ironic that the paper generated is huge from online, two letters per address is ok but eight all saying the same thing strikes me as too much.
Mind you who knows how many letters you get when you phone them. Perhaps it best to not know that
Anyhow the mountain of post from capita seems to have eventually stopped which is a relief as the recycle bin was a bit too full.