Things got changed so there was a credit for a refund of a contract not used which required ape interaction to use.
The package the monkey house was also changed but neither i or they cancelled the old package until i rang them up which resulted in credit 2 two months in.
Generally the billing side is the problem not the phones, but i am going to have to ring them once more. Then no more phoning up the phone company not that i dislike doing that and the billing arrangements have confused both us and them.
I blame marketing i mean we where both happy until they said it could not be sold.